All web-based applications which manage secure information (such as financial, medical, educational information) must limit the amount of time that the session can be inactive before being terminated.  The termination of the session is when the program, after a fixed amount of time, terminates the session due to inactivity.  Inactivity means that nothing has been done to maintain the connection to the web application. The connection it maintained each time you select SAVE, AUDIT, VALIDATE, or open another link or tab or page.  It is important to understand that users may still time out if they are inactive for an extended period of time.


In order to avoid instance of GO-IEP “timing out” at critical points while working for long periods of time consider periodically clicking SAVE when working on a page OR periodically clicking on a new tab/ page to refresh the page.

When using GO-IEP in a meeting consider:

  1. using the PDF draft for delivery of the Present level and goals and hiding the live site until after that discussion is completed since lengthy discussions may cause you to time out.
  2. if displaying the live site, periodically click SAVE OR click on a new tab/ page to refresh the page.


Additionally, a server connection timeout may sometimes occur. This means that a server is taking too long to reply to a data request made from another device. Timeouts are not a reply message: they show up when there isn't a reply and a server request is not fulfilled in a predetermined length of time.  Usually these happen due to poor network/ internet connection. This could be a server issue on the district side. Therefore, you should also check with your local IT department if you do not feel that your issue is due to inactivity.


Please let us know if you continue to feel that you are being inappropriately timed out.  When sharing occurrences of “timing out” with the GaDOE GO-IEP team please be able to describe what you were doing as well as specifically what happened. Include any screenshots to help us understand what has happened.