Support tickets are used by program users to report issues within the program and to ask questions. This is a secure communication feature that allows districts to send and receive confidential information. 

Tickets can be generated at any level and forwarded after the module, sub module, support type and priority are selected, and notes stating the issue are inserted and saved. 


The Support Ticket links, accessed from the drop-down menu beside the user's name, allow program users to create and manage all types of support tickets.